Work fast-paced and highly complex?

Practical skills for challenging environments.


“Our resilience behaviours can be modelled to match the situations we face. This battery of tools provides specific feedback to be more effective and view adverse situations as opportunities"

(Dr Larry Mallak, creator of the Workplace Resilience Instrument)


Todays workplace is fast-paced, highly complex, and even life-threatening for some. Yet it is possible to thrive in the 'pressure cooker' of modern working life. 

Resilience is not some genetically inherited or mystical gift that some have while others do not. It is a multifaceted, dynamic and embedded part of being human, as much as it is a part of all living things. We are built to adapt. Some of us have adapted more than others, and in different ways.

People who are more resilient are able to handle the daily stresses of life calmly andmore effectively. We all know people who find an inner strength when faced with a chaotic situation and, despite what is going on around them, have an ability to see the bigger picture, identify the critical actions necessary and just get things done.

However, this does not mean that they walk away from it unchanged. Often they find themselves completely drained and needing time to recuperate and process what happened. While we might think that experiencing challenging situations such as multi-vehicle road traffic collisions might have only negative impacts on those emergency service personnel involved, studies have shown that these experiences actually can build resilience – at least for some of us.

The impact of not being resilient is costly to individuals, organisations, families and society as a whole. High levels of resilience positively impact all of these contexts. In organisations where there is high complexity, risk and/or high rate of change, high resilience levels can have a positive effect.

The good news is that resilience can be developed. Enabling people to build (or rebuild) their resilience is more likely to have a significant impact on their wellbeing than head massages at their desk or away-days doing blind 4x4 driving – as enjoy- able as these might be.


A series of workshops has been created to explore and learn the principles in the book 'The Resilience Toolkit'. You can find more details by clicking on the icons below. 

The Toolkit  Programme

Embed all the elements of the Resilience Toolkit into your team over a 3-month period. (6 days)

Build your teams resilience

Equip your team with the core skills necessary to improve their resilience.      (1 day)

Build personal resilience

Build personal resilience for those people who don't routinely work together.      (1 day)

Build personal effectiveness

Learn proven techniques to build your personal effectiveness as a key resilience factor. (1 day)

Customised, interactive workbooks.

Whichever workshop you participate in, you'll be given a customised workbook designed to maximise your learning.

It is packed with useful content, so all you need to bring is a pen, your questions, and an enquiring mind ready to explore, learn, share and have some fun! 


Highly highly recommended.

I would have no problem recommending Jonathan. He is a pleasure to work with as: he’s quick to learn and question; tailors his approach to each specific situation; helped to guide my decision making from initial idea generation through to action; delivered exceptional workshops, which are enjoyable, inclusive, fair and at the necessary times direct; and, has helped me to achieve way beyond what I thought was possible from group exercises. Highly highly recommended.

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Sean Shiels EngD MIEMA Systems Centre Manager, University of Bristol

Very valuable & though-provoking. Some quite simple but useful tools/techniques to take onboard.

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Callum Heath

An interactive learning session where all items can be discussed and where new/refreshed ways of understanding you and others around you.

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Cherrie Hardwell

Uplifting- makes leadership and coaching feel manageable.

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Janine Holmes

Jonathan is the perfect guide.

Loved the idea of personalising your approach and time depending on who you are. Brilliant to give time and thought to the biggest thing that will impact our success - our use of time! Jonathan is the perfect guide.

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Sonja Jefferson

Very good to add to an officer dealing with the public day-to-day.

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Witheld on request

Empowering, challenging and very helpful. Really enjoyed the day and most importantly had fun!

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Tony Holmes

Excellent insights into team

An excellent insight into the behaviour traits of my team and why. Prior to the meeting, I thought it would be a waste of my time !

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DI Hulin, Bristol

A game changer for us as a team

It has been a game changer for us as a team. There have been times when things have gone wrong and we haven't been quite sure why. The workshop helped to identify those things and has given us the tools to fix them. It has made us much better at celebrating our differences rather than being tripped up by them. My main take-away is that with trust you can push through just about any challenge together - and it was especially helpful to identify the things that build trust and the things that break them.

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Mike Cain Senior Pastor

Interesting, thought provoking and well presented. Jonathan has a very good presenting style.

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Bob Jones

Input and approach added value to the team.

Jonathan was engaged to work with my senior leadership team of 12 people over the course of twelve months. I found him very knowledgeable and attentive, listening carefully to what we were seeking to achieve, but contributing his own ideas too. He carefully involved me in the planning of a series of workshops which he delivered professionally and flexibly. Colleagues in the team really valued his input and approach which added value to the team.

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Daimon Tilley Managing Director

Highly creative, imaginative and energetic style

I had the pleasure of working with Jonathan recently whilst co facilitating a leadership development course. Jonathan is blessed with a highly creative, imaginative and energetic style. Whilst working with Jonathan I observed him use both theory and practice well when working with clients, I also observed that Jonathan has a natural coaching nature which commands strong rapport by those who work with him. I would recommend Jonathan to future clients.

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Amy Shortridge Managing Director, Almighty You

Great techniques to fit your own style

It makes you really think through what influences the way you manage time and teaches you great techniques to fit your own style of managing time better.

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Maria M @ Intel UK

Excellent speaker - engaging and good pace.

Beneficial in order to prioritise tasks and be more productive. Very good. Excellent speaker - engaging and good pace. Perfect workbook too.

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Stephanie Dyer

Practical, useable tips and advice. Good mixture of theory and practice. Held my interest and kept everyones attention.

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Louise Dell

Motivational course (Coaching skills) which makes you want to put it into practise. Ideal for those who manage people and need advice.

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James Akhurst

A useful workshop to review issues around resilience, but also priorities and tools to manage.

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Stuart Parfitt

Relaxed environment to share experiences/frustrations and learn how to cope/change behaviours.

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Witheld on request

Jonathan clearly has a grasp of the subject area (Creative thinking), and is able to deliver his message in a very entertaining way. I learnt lots of new tools, which I look forward to using when faced with the challenges that present in the future

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Tim Kelland

Nice that it's not a 'cookie cutter' workshop

A long day but some very clever working practices are shown. Nice that it's not a 'cookie cutter' workshop. Thank-you!

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Tim Price

A really practical and informative session that is full of tips for the workplace and self management. Came in feeling overwhelmed… I noticed that I felt much calmer by the end of today - back in control. ...Brilliant.

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Witheld on request

It is really good if you struggle with giving others feedback and having difficult conversations. Come with your examples!

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Hannah Watkins

A deeper understanding of communication and adapting to different styles. Friendly, engaging.

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Sean Wakem

Never achieved such clarity

Working with Jonathan was a pleasure. He has an excellent manner, really knows his subject and is a fantastic listener. He very cleverly helps you to explore your ambitions and desires without ever leading you in a particluar direction. I was rather expecting to be told 'oh, you should do this or you should do that' and once found myself wondering what it was he was actually doing for me. I quickly realised that I had never achieved such clarity regarding myself and ambitions as I did with Jonathan. Everybody should have someone like Jonathan.

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Gareth East Project Manager

Bursting with useful insights

Jonathan has thought deeply and read widely on team work - as a result he is bursting with useful insights that means you're sure to take away useful ideas that will be immediately applicable to your situation.

Main take-away: When receiving feedback, take responsibility to facilitate the person giving the feedback - i.e. don't be too passive.

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Jim Walford Pastor

It was very insightful. Lots of thought-provoking info that will stay with me and has me hungry to learn more and start practising!

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Sian Burton

Good way to understand what may have gone wrong in the past & how to avoid it happening again.

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Chris Payne

Money very well spent

Jonathan quickly understood the issues and worked effectively with me towards finding the answers. Money very well spent by me to address important business challenges. Will use him again for my own work in the future. Book him now before it is too late !!

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John Hirst Chief Executive, Destination Bristol

Fantastic session that helps you both in work and home. Focusses you on what is important. Brilliant trainer, thank you

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Witheld on request.

Goes beyond the usual time management techniques

It is a good course, especially if you haven’t taken any course related to time management. It goes beyond the usual time management techniques, but starts with an inner focus approach, this is foundational.

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Alfredo A @ Intel UK

Really makes you think

Really makes you think about how you operate. Good leadership tips re success and purpose.

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Tara McGovern

Patient, gently probing and imaginative.

Jonathan enables me to think more clearly about my own business and be more resolute in making decisions. His approach is patient, gently probing and imaginative. He has lots of good tips and resources and a delightful manner to boot.

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Chris Kenber

Helps you better understand ... what makes you tick

This course helps you better understand the mechanisms behind what makes you tick, and what you can do to better utilise the time you have.

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Ewan V @ Intel UK

Great workshop (Feedback and Accountability), gets you thinking, makes you more self-aware.

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Emma-Jane Bignell

A chance to learn some effective coaching techniques that I can use immediately, well structured with an engaging coach. Thanks Jonathan!

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Nick

Very engaged and took away a lot

Very good trainer, felt very engaged and took away a lot. Good workbook, a lot better than being given pieces of paper - I got more out of it :)

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Anon. @ Intel

This content is not common sense, it's incredibly useful to understand and learn these (feedback & accountability) techniques.

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Ben Cross

Very enlightening and informative. Presented in a light hearted, fun and open format. Encouraged interaction with all. Really enjoyable session!

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Witheld on request

Wasn't sure if this would benefit me when I first heard about it. However I found it very relatable to my work/home life. I will definitely use the skills learnt in the future.

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Witheld on request

Great atmosphere created.

Eye opening, relevant and easily applied to operational policing. Really well presented and a great atmosphere created.

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Name witheld on request

Save yourself from death by multi-tasking

If you want to learn how to save yourself from death by multi-tasking and get your life back, come on this course (Maximum Effectiveness).

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Sharon Tanton

It challenges the way I thought about what it meant to have a fulfilling and productive day. It makes a massive difference having an interactive and enthusiastic trainer who has personal examples.

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Clare Beck

Clearly passionate

Valuable tools to support & maintain worklife balance and ambition. Jonathan is clearly passionate about the subject. This comes across in his delivery.

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Jared Parkin

Positive discussion and energy

I was very pleased with this event, and think it went very well. Jonathan did a good job facilitating, there was lots of positive discussion and energy and a perhaps surprisingly high degree of agreement on the overall vision! Thanks very much for all your work organising this, and for the careful planning which made it such a success.

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Professor W.

Interesting and informative. Well delivered and included lots of new content that I hadn't learnt previously. Very enjoyable - liked the KTS - ii model.

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Kate Baxter

Hugely informative and even though I was sceptical at first, I felt that when we put the skills into practise it was effective

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Jessica Wright

Taken me leaps and bounds further forward

I have worked with Jonathan as a personal coach since early 2012. I am a firm believer in investing in continuous professional and personal development. Working with Jonathan has taken me leaps and bounds further forward in understanding myself, my working style and how I can be more effective and more fulfilled at work. I have developed far more since working with Jonathan than I have done relying on workplace-based support in the past. Jonathan is an expert in his field with the qualifications and years of experience to back it up, and this comes through very strongly in working with him. I have recommended Jonathan to colleagues since I started working with him and shall continue to do so.

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Geoffrey Underwood Programme Director, NHS SCWCSU

Very informative, interactive and engaging. You feel involved and supported to learn and develop. Great workshop.

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Jordan Howe

Kept the session involving very senior staff on track, and productive.

Jonathan came recommended to me and from my first contact I could see why. He took the time to listen and understand what we were trying to achieve, before making some useful suggestions, from overall vision and structure, to the finer details of the away-day, to ensure everything went smoothly. The tools and techniques Jonathan employed, together with his positive personal manner, kept the session involving very senior staff on track, and productive. I expect we will engage Jonathan again in the future and I've already recommended him to my colleagues.

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Hamish McAlpine Project Manager, University of Bristol

An excellent session

An excellent session and I was amazed at how much of the obvious solutions that we were not doing.

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Witheld on request

Get in touch

Either complete the form below....

(All the data you provide will only be used in order to contact you.)

...Or click the green button to book a suitable time in my diary. 

...Or the good old fashioned way ! 

Office: 0117 32 54321

Mobile: 07876 453 402

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