Work fast-paced and highly complex?

Practical skills for challenging environments.


“Our resilience behaviours can be modelled to match the situations we face. This battery of tools provides specific feedback to be more effective and view adverse situations as opportunities"

(Dr Larry Mallak, creator of the Workplace Resilience Instrument)


Todays workplace is fast-paced, highly complex, and even life-threatening for some. Yet it is possible to thrive in the 'pressure cooker' of modern working life. 

Resilience is not some genetically inherited or mystical gift that some have while others do not. It is a multifaceted, dynamic and embedded part of being human, as much as it is a part of all living things. We are built to adapt. Some of us have adapted more than others, and in different ways.

People who are more resilient are able to handle the daily stresses of life calmly andmore effectively. We all know people who find an inner strength when faced with a chaotic situation and, despite what is going on around them, have an ability to see the bigger picture, identify the critical actions necessary and just get things done.

However, this does not mean that they walk away from it unchanged. Often they find themselves completely drained and needing time to recuperate and process what happened. While we might think that experiencing challenging situations such as multi-vehicle road traffic collisions might have only negative impacts on those emergency service personnel involved, studies have shown that these experiences actually can build resilience – at least for some of us.

The impact of not being resilient is costly to individuals, organisations, families and society as a whole. High levels of resilience positively impact all of these contexts. In organisations where there is high complexity, risk and/or high rate of change, high resilience levels can have a positive effect.

The good news is that resilience can be developed. Enabling people to build (or rebuild) their resilience is more likely to have a significant impact on their wellbeing than head massages at their desk or away-days doing blind 4x4 driving – as enjoy- able as these might be.


A series of workshops has been created to explore and learn the principles in the book 'The Resilience Toolkit'. You can find more details by clicking on the icons below. 

The Toolkit  Programme

Embed all the elements of the Resilience Toolkit into your team over a 3-month period. (6 days)

Build your teams resilience

Equip your team with the core skills necessary to improve their resilience.      (1 day)

Build personal resilience

Build personal resilience for those people who don't routinely work together.      (1 day)

Build personal effectiveness

Learn proven techniques to build your personal effectiveness as a key resilience factor. (1 day)

Customised, interactive workbooks.

Whichever workshop you participate in, you'll be given a customised workbook designed to maximise your learning.

It is packed with useful content, so all you need to bring is a pen, your questions, and an enquiring mind ready to explore, learn, share and have some fun! 


Made us profoundly more effective

Having used various similar systems such as Myers Briggs in the past with interesting but not wildly helpful results, we were really delighted with the detail, accuracy and valuable insight that you and the Keirsey Temperament Sorter brought to our working relationship. We had been struggling in our team to work as powerfully together as we knew we were really capable of, because there were some quite fundamental aspects to our styles that we needed to understand, consider and accommodate. Knowing the results and having your brilliant guidance and suggestions through the process has made us profoundly more effective and created a much happier office environment.

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Samantha M. Director, Bristol

Highly creative, imaginative and energetic style

I had the pleasure of working with Jonathan recently whilst co facilitating a leadership development course. Jonathan is blessed with a highly creative, imaginative and energetic style. Whilst working with Jonathan I observed him use both theory and practice well when working with clients, I also observed that Jonathan has a natural coaching nature which commands strong rapport by those who work with him. I would recommend Jonathan to future clients.

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Amy Shortridge Managing Director, Almighty You

Save yourself from death by multi-tasking

If you want to learn how to save yourself from death by multi-tasking and get your life back, come on this course (Maximum Effectiveness).

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Sharon Tanton

Patient, gently probing and imaginative.

Jonathan enables me to think more clearly about my own business and be more resolute in making decisions. His approach is patient, gently probing and imaginative. He has lots of good tips and resources and a delightful manner to boot.

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Chris Kenber

Bursting with useful insights

Jonathan has thought deeply and read widely on team work - as a result he is bursting with useful insights that means you're sure to take away useful ideas that will be immediately applicable to your situation.

Main take-away: When receiving feedback, take responsibility to facilitate the person giving the feedback - i.e. don't be too passive.

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Jim Walford Pastor

Jonathan is the perfect guide.

Loved the idea of personalising your approach and time depending on who you are. Brilliant to give time and thought to the biggest thing that will impact our success - our use of time! Jonathan is the perfect guide.

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Sonja Jefferson

Nice that it's not a 'cookie cutter' workshop

A long day but some very clever working practices are shown. Nice that it's not a 'cookie cutter' workshop. Thank-you!

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Tim Price

Input and approach added value to the team.

Jonathan was engaged to work with my senior leadership team of 12 people over the course of twelve months. I found him very knowledgeable and attentive, listening carefully to what we were seeking to achieve, but contributing his own ideas too. He carefully involved me in the planning of a series of workshops which he delivered professionally and flexibly. Colleagues in the team really valued his input and approach which added value to the team.

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Daimon Tilley Managing Director

Money very well spent

Jonathan quickly understood the issues and worked effectively with me towards finding the answers. Money very well spent by me to address important business challenges. Will use him again for my own work in the future. Book him now before it is too late !!

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John Hirst Chief Executive, Destination Bristol

Keep picturing the real life situations

As you're working through the material, keep picturing the real life situations in which you will be applying these principles - so it doesn't stay merely in the abstract world of ideas. My main takeaway was: Be specific in feedback.

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sim jemmett Pastor

Empowered the team

Really helpful workshop - thank-you ! The team will be empowered to understand the needs of our clients better and therefore develop and improve our service.

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April Keefe DAS Law

Highly highly recommended.

I would have no problem recommending Jonathan. He is a pleasure to work with as: he’s quick to learn and question; tailors his approach to each specific situation; helped to guide my decision making from initial idea generation through to action; delivered exceptional workshops, which are enjoyable, inclusive, fair and at the necessary times direct; and, has helped me to achieve way beyond what I thought was possible from group exercises. Highly highly recommended.

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Sean Shiels EngD MIEMA Systems Centre Manager, University of Bristol

Really helped me to analyse my situation

I would like to recommend Jonathan as a great career/professional development Coach, which is something he did a lot during his time at HP. I was in touch with him at a time I was trying to make the transition from a Marketing Program manager role into my first Sales Management position. He really helped me to analyse my situation and then figure out how to move forwards - and I did indeed make a successful transition, with his help - but he also challenged me as a good Coach should, to think more broadly and approach my situation from different perspectives, try different techniques. He has a lot of experience in this area & I hope now others outside of HP will be able to benefit more from his coaching.

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Helen Wellian Senior Management Consultant, Kinetic Consulting Ltd.

Excellent insights into team

An excellent insight into the behaviour traits of my team and why. Prior to the meeting, I thought it would be a waste of my time !

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DI Hulin, Bristol

Kept the session involving very senior staff on track, and productive.

Jonathan came recommended to me and from my first contact I could see why. He took the time to listen and understand what we were trying to achieve, before making some useful suggestions, from overall vision and structure, to the finer details of the away-day, to ensure everything went smoothly. The tools and techniques Jonathan employed, together with his positive personal manner, kept the session involving very senior staff on track, and productive. I expect we will engage Jonathan again in the future and I've already recommended him to my colleagues.

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Hamish McAlpine Project Manager, University of Bristol

Adapt to our clients better

Useful understanding how clients will perceive the world and how we can adapt to their personality.

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A Solicitor, DAS Law

Taken me leaps and bounds further forward

I have worked with Jonathan as a personal coach since early 2012. I am a firm believer in investing in continuous professional and personal development. Working with Jonathan has taken me leaps and bounds further forward in understanding myself, my working style and how I can be more effective and more fulfilled at work. I have developed far more since working with Jonathan than I have done relying on workplace-based support in the past. Jonathan is an expert in his field with the qualifications and years of experience to back it up, and this comes through very strongly in working with him. I have recommended Jonathan to colleagues since I started working with him and shall continue to do so.

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Geoffrey Underwood Programme Director, NHS SCWCSU

A game changer for us as a team

It has been a game changer for us as a team. There have been times when things have gone wrong and we haven't been quite sure why. The workshop helped to identify those things and has given us the tools to fix them. It has made us much better at celebrating our differences rather than being tripped up by them. My main take-away is that with trust you can push through just about any challenge together - and it was especially helpful to identify the things that build trust and the things that break them.

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Mike Cain Senior Pastor

Get in touch

Either complete the form below....

(All the data you provide will only be used in order to contact you.)

...Or click the green button to book a suitable time in my diary. 

...Or the good old fashioned way ! 

Office: 0117 32 54321

Mobile: 07876 453 402

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